01 · Bugs & help
Report a bug or ask for help
Stuck, confused, or something broke? Email us with your Tenon version and a quick repro. Small team, usually a few business days — sometimes faster if the fix is obvious.
We actually read these.
Three places to reach us, split by intent so nothing gets lost. The fastest paths are from inside Tenon — the Help → Report a problem menu item and the avatar menu both prefill the right channel with your app version and platform.
Support channels
02 · Features
Suggest a feature
All feature work is prioritised from the public backlog. Upvote what matters to you, or open a new discussion. We read everything; we can't build everything.
03 · Security
Report a security issue
Privately, please — don't file a public issue. We acknowledge within 72 hours and work to a 90-day coordinated disclosure by default. Full policy in SECURITY.md.
Frequently asked
How do I get my Pro license on a new machine?
Sign in with the same SmoothGrain account you used to buy Tenon (avatar menu → Sign in). The license travels with your account, not the device. If you're stuck, email [email protected].
How do I get a refund?
LemonSqueezy handles billing. Email us at [email protected] within 14 days of purchase and we'll sort it — no forms, no friction.
Does Tenon collect data?
No analytics or telemetry inside the app itself. The auth flow and license check call our server (smoothgrain.app); that's it. The files you edit never leave your machine.
Is the source code public?
The Tenon app source is private, but all bug reports and feature requests live on the public tenon-issues repo so you can see what's being worked on.
I'm not sure which channel to use.
Default to [email protected]. We'll redirect you if it's better suited to the public tracker.
Still stuck?
and we'll help you sort it. Or email [email protected] if that's easier.